Aramex in brief
Mission
To satisfy our clients' total transportation needs and meet their expectations by providing global, customized logistics and information solutions rapidly, reliably and cost-effectively.
Vision
We will be recognized by our customers to be the first and most flexible in our chosen markets. We will partner with our customers and suppliers to deliver flexible, cost-effective and quality services by efficiently utilizing our global information network, best people and leading-edge technology.
Quality Policy
To be the service provider of choice by offering total transportation solutions in the Middle East and the Indian Subcontinent.
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About Aramex
ARAMEX International stands proudly today as a concrete testament to the viability of entrepreneurship in the Middle East. A global transportation corporation, with dynamism and creativity, ARAMEX has turned all limitations into stepping-stones towards higher achievement and service excellence.
ARAMEX was founded 21 years ago as a small operation working out of two offices - in Amman, Jordan and in New York. Driven by a young, dynamic and dedicated leadership it has grown rapidly to become an international company with shares traded on the NASDAQ. ARAMEX today is a privately owned company with a recognised global brand name - renowned for its quality service and comprehensive multi-product offering that puts it in a league with the international giants of the transportation industry in its chosen markets. Historically, the company started as an international express package delivery operator. With flexibility and innovation, ARAMEX used its solid infrastructure for the development of additional products, including freight forwarding services, domestic express delivery services, logistics and e-fulfillment, catalogue shopping services, and other specialised services. With the incorporation of all these services, ARAMEX has become a one-stop total transportation solutions company.
ARAMEX today offers an extensive network across the world. With operations strategically located in all the major cities and hubs, it is able to service the world swiftly, effectively and on time. The network encompasses 134 offices in 34 countries with over 3000 people - offering total transportation solutions to retail and wholesale customers worldwide. In addition, ARAMEX has many worldwide global alliances including more than 30 of the world's best independent express companies. The alliance members function efficiently as a worldwide delivery network.
ARAMEX offers its express delivery services on an international basis to both retail and wholesale express clients with the ability to track their shipments on the worldwide web through the company's web site (www.aramex.com). The company's freight forwarding services offer a wide range of shipping choices, including air, land and ocean freight forwarding, consolidation, warehousing, customs clearance and break-bulk services. ARAMEX provides a full 'door to door' service from, to and within the Middle East and the Indian Sub-continent.
Locally, ARAMEX has developed an extensive domestic distribution network for express delivery of documents and small parcels, with the capability to pick-up and deliver shipments from city to city in every country in which it operates - meeting customers' local distribution and information requirements. Customers for domestic express delivery services include local distributors, pharmaceutical companies, manufacturers, banks and TV home shopping networks and internet shopping businesses. More recently, ARAMEX has strengthened its logistics operations, positioning itself as the leading logistics and supply-chain management company in the region. The new state-of-the-art logistics facility that opened earlier this year in the free zone of Queen Alia International Airport in Jordan, will work together with other existing ARAMEX logistics free zone facilities in Jebel Ali, Bahrain, and the upcoming facility in Aqaba to better serve the supply chain of customers.
All ARAMEX logistic centres covering the Middle East region are strategically located, technologically connected and equipped with the world's leading warehouse management software, EXE Technologies. ARAMEX guarantees a comprehensive suite of quality services using cutting-edge technology - backed with its ISO 9002 corporate registration, and extensive investment in expertise and technology.
Fadi Ghandour, co-founder, President and CEO of ARAMEX explains: "The roots of our success are to be found in two main ingredients that have been at the core of our spirit since the company's inception in 1982 - a winning corporate culture and a customer driven strategy."
"ARAMEX trains and empowers its people and prepares them to act as creative solution providers; as entrepreneurs in their own right. In the same vein, we're an intensely customer-driven company. Our strategy, structure and investment have always been inspired from, and directed towards our markets and the customer."
"We always try to anticipate the needs of our customer in ever-changing economic environments. We keep one eye on the customer and another one on evolving business trends, investing in developing solutions for our customers. This is a successful strategy for us, bringing us closer to the customer and one step ahead of the competition."
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